Administrator Guide

The admin console, page by page and field by field, plus the order to set things up in, the routine jobs you will be asked for weekly, and how to tell which setting is behind a user complaint.

• 1. What an administrator can do
  • 1.1. The account roles
  • 1.2. The two gates every user passes
• 2. The console map
  • 2.1. Platform
  • 2.2. Products
  • 2.3. Scope labels
• 3. First-time setup, in order
• 4. Product Login — how everyone signs in
  • 4.1. Choosing the method
  • 4.2. Setting up Google specifically
• 5. Users
  • 5.1. Creating a local user
  • 5.2. Editing a user
  • 5.3. Unlocking an account
  • 5.4. Deleting a user
  • 5.5. Directory users
  • 5.6. SaaS users
• 6. Groups
• 7. Entitlements
  • 7.1. The plan
  • 7.2. Enabling a product for the organisation
  • 7.3. Granting a product to one user
• 8. Session Policy
  • 8.1. Session Settings
  • 8.2. Password Policy
  • 8.3. Rate Limits
• 9. Active Sessions
• 10. Session History
• 11. Mail
  • 11.1. The SMTP fields
  • 11.2. Testing it
• 12. Performance & Limits
  • 12.1. Database
  • 12.2. Retention
  • 12.3. Workers and sweeps
  • 12.4. Resilience
• 13. Storage Access
  • 13.1. QuantaDrive
  • 13.2. QuantaGrid
  • 13.3. Reading the status badges
• 14. Preview & Limits
  • 14.1. Preview Settings
  • 14.2. Limits & Concurrency
• 15. Sync Monitoring
  • 15.1. The summary tiles
  • 15.2. The fleet table
  • 15.3. The device drawer
  • 15.4. Triaging a sync complaint
• 16. Connectors
  • 16.1. Setting up Box
• 17. Directory Import
• 18. Routine tasks
  • 18.1. Onboarding someone
  • 18.2. Offboarding someone
  • 18.3. “I cannot sign in”
  • 18.4. A lost or stolen laptop
  • 18.5. Someone is out of storage
  • 18.6. Creating a workspace for a team
  • 18.7. A monthly ten-minute check
• 19. Diagnosing problems
  • 19.1. Two rules that save time
• 20. Reference tables
  • 20.1. Every admin page
  • 20.2. Which page changes what
  • 20.3. Ten administrator habits